How we collect, use, and protect your information
Tournament Doctor ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our bowling tournament management software and services (the "Service").
By using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with these practices, please do not use the Service.
We collect information that you voluntarily provide when using the Service:
| Category | Examples | Purpose |
|---|---|---|
| Account Information | Name, email address, password, username | Create and manage your account |
| Billing Information | Payment card details, billing address | Process subscription payments (via Stripe) |
| Tournament Data | Tournament names, dates, entry fees, payout structures | Provide tournament management features |
| Bowler Information | Names, averages, handicaps, scores, contact info | Manage bowler registrations and results |
| Communications | Support requests, feedback, emails | Respond to inquiries and improve service |
When you access the Service, we may automatically collect:
We may receive information from third-party services:
We use the collected information for the following purposes:
We do not sell your personal information. We may share your information in the following circumstances:
We share information with trusted third parties who assist in operating our Service:
We may disclose information when required by law, such as:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We may share your information for other purposes with your explicit consent.
We implement industry-standard security measures to protect your information, including:
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
We retain your information for as long as necessary to:
When you cancel your subscription, we retain your data for a reasonable period (typically 30 days) to allow for account reactivation. After this period, your data may be deleted from our active systems. Backup copies may be retained for a longer period as required for disaster recovery.
You can access your tournament data at any time through the Service. You may export your data in various formats (PDF, CSV) for your records.
You can update your account information and tournament data through your dashboard settings.
You may request deletion of your account and associated data by contacting us. Please note that some information may be retained as required by law or for legitimate business purposes.
You can opt out of promotional emails by clicking the "unsubscribe" link in any marketing email or by contacting us. Note that you will still receive transactional emails related to your account and service.
Most web browsers allow you to control cookies through their settings. However, disabling cookies may affect your ability to use certain features of the Service.
We use cookies and similar technologies for:
We do not use cookies for advertising or tracking across other websites.
The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately so we can delete the information.
If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States. By using the Service, you consent to such transfer, storage, and processing.
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
To exercise these rights, please contact us using the information below.
We may update this Privacy Policy from time to time. We will notify you of material changes by:
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
For data-related requests (access, deletion, correction), please include "Privacy Request" in your subject line and provide enough information for us to verify your identity and locate your account.